Data Ownership Policy
Data Ownership Policy
Cordial System Logistics
Effective Date: July 17, 2026 Last Updated: July 17, 2026
1. Purpose
This Data Ownership Policy explains who owns, controls, and may use the data created, collected, or processed through the services provided by Cordial System Logistics ("Cordial System Logistics," "we," "us," or "our"), including our website, mobile applications, dashboards, and related tools (together, the "Services").
The goal of this Policy is to set clear expectations about data ownership and use so that shippers, carriers, drivers, dispatchers, recipients, and business partners understand their rights and responsibilities. This Policy works alongside our Privacy Policy and Terms of Service. Where this Policy addresses how personal information is handled, our Privacy Policy governs the details.
2. Scope
This Policy applies to all data created, uploaded, generated, or transmitted through the Services, and to everyone who uses them, including account holders, drivers, dispatchers, and partner organizations. It applies to data whether it is entered manually, captured automatically by a mobile device, or received from a third party in connection with a job.
3. Definitions
Data means any information created, collected, stored, transmitted, or processed through the Services.
Personal Data means information that identifies or relates to an identifiable individual, as further described in our Privacy Policy.
Customer Data means data that a customer or user provides to us or generates through use of the Services, such as account details, shipment records, delivery instructions, and uploaded documents.
Operational Data means data generated by the Services in the course of performing a job, such as location trails, timestamps, route data, telematics, scan events, and proof-of-delivery records.
Platform Data means data we create or generate to build, operate, secure, and improve the Services, including system logs, configuration data, analytics, and models.
Derived Data means data we produce by processing, combining, aggregating, or de-identifying other data, such as performance metrics, benchmarks, and aggregated insights.
Account means the registered account through which a user accesses the Services.
4. Core Ownership Principles
Our approach to data ownership rests on a few simple principles:
You own the data you bring. Customers and users retain ownership of the Customer Data they provide.
We own the platform. We own the Services, the software, and the Platform Data required to run them.
Operational Data is shared by design. Data generated while completing a job is often needed by more than one party, and this Policy explains how it is allocated and used.
Aggregated and de-identified data is ours to use. Once data is aggregated or de-identified so that it no longer identifies any person or customer, we may use it to operate and improve the Services.
Ownership does not override privacy or law. Regardless of who "owns" data, all use remains subject to our Privacy Policy and applicable law.
5. Ownership of Specific Data Categories
5.1 Customer Data
Customers and users own the Customer Data they submit to the Services. By using the Services, you grant Cordial System Logistics a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and use Customer Data as necessary to provide and support the Services, to comply with law, and as otherwise permitted in this Policy and our Terms of Service. This license continues for as long as needed to provide the Services and to meet our legal and operational obligations.
You are responsible for ensuring you have the rights and permissions necessary to submit Customer Data, including any data about third parties such as recipients or drivers.
5.2 Operational Data
Operational Data, such as location trails, route information, telematics, scan and status events, timestamps, and proof-of-delivery records, is generated through the Services during a job. Because logistics jobs involve multiple parties, this data may be owned or shared in the following way:
We own the Operational Data as a record of Services performed, and we may use it to operate, secure, support, audit, and improve the Services.
The relevant customer or partner to a job may access and use the Operational Data associated with their own shipments, consistent with their agreement with us.
Drivers and carriers may access Operational Data relating to their own activity, subject to the rights of the customers they serve and to legal, safety, and compliance requirements.
Location and telematics data may also be used for safety, dispatch integrity, fraud prevention, dispute resolution, and legal compliance.
5.3 Platform Data
We exclusively own all Platform Data, including the software, source code, system logs, configurations, algorithms, models, and infrastructure that make up the Services. Nothing in this Policy transfers any ownership of the Services or Platform Data to any user.
5.4 Derived and Aggregated Data
We own all Derived Data. We may create Derived Data by aggregating, de-identifying, analyzing, or combining Customer Data, Operational Data, and Platform Data. We may use Derived Data for any lawful business purpose, including analytics, benchmarking, product development, and reporting, provided that such data does not identify any individual, customer, or partner. We do not sell identifiable Customer Data.
5.5 Third-Party Data
Some data reaches the Services from third parties, such as verification vendors, mapping providers, or partner platforms. Ownership and permitted use of that data are governed by our agreements with those third parties and by applicable law.
6. Intellectual Property
The Services, including all software, designs, trademarks, and Platform Data, are and remain the intellectual property of Cordial System Logistics or its licensors. This Policy does not grant any user a license to our intellectual property except the limited right to use the Services as described in our Terms of Service. Likewise, we claim no ownership of your underlying business, brand, or intellectual property beyond the license to Customer Data described above.
7. Data Access and Portability
Account holders may access the Customer Data and relevant Operational Data associated with their account through the Services or by request. Where required by law or agreement, we will provide a copy of your Customer Data in a commonly used, machine-readable format. We may apply reasonable limits on the frequency and scope of access requests and may charge for excessive or repetitive requests where permitted by law.
Access to Operational Data may be limited to protect the rights of other parties to a shared job, to comply with law, or to protect the security and integrity of the Services.
8. Data Stewardship and Responsibilities
Accuracy: You are responsible for the accuracy and lawfulness of the Customer Data you submit.
Authorization: You must have the necessary rights and consents to submit data, including data about recipients, drivers, or other individuals.
Confidentiality: All parties must protect data they access through the Services and use it only for legitimate, authorized purposes.
Account security: You are responsible for safeguarding your account credentials and for activity that occurs under your account.
Prohibited use: You may not scrape, resell, or misuse data belonging to other users, or use the Services to build a competing dataset or product except as expressly permitted.
9. Data Sharing Between Parties
The Services are designed to move data between the parties needed to complete a job. For example, a driver's location and contact details may be shared with the relevant shipper or recipient, and delivery details may be shared with the assigned driver. Each party may use shared data only for the purpose of completing and supporting the job, and must handle it in accordance with our Privacy Policy, this Policy, and applicable law.
10. Data on Termination
When an account is closed or an agreement ends:
You may request a copy of your Customer Data before the account is deactivated, subject to reasonable timeframes and verification.
We will retain, delete, de-identify, or return data consistent with our Privacy Policy, our data retention practices, and our legal, tax, insurance, and regulatory obligations.
We may retain Operational Data, Platform Data, and Derived Data as a record of Services performed and for legitimate business and legal purposes.
Aggregated and de-identified data that no longer identifies you may be retained and used indefinitely.
We may be required to retain certain records for a defined period even after an account closes. Retained data continues to be protected in accordance with this Policy and our Privacy Policy.
11. Security and Confidentiality
We apply reasonable administrative, technical, and physical safeguards to protect data against unauthorized access, loss, or misuse, as further described in our Privacy Policy. All users are expected to maintain the confidentiality of data they access and to promptly report any suspected data breach or unauthorized access to us at the contact details below.
12. Compliance With Law
Ownership rights described in this Policy do not override legal obligations. We may access, use, retain, or disclose data as required to comply with applicable law, regulation, legal process, or governmental request, and to protect the rights, property, and safety of Cordial System Logistics, our users, and others. Handling of Personal Data is always subject to our Privacy Policy and applicable data protection laws.
13. Conflicts and Precedence
If there is a conflict between this Policy and a written agreement you have signed with us, the signed agreement controls for that subject. If there is a conflict between this Policy and our Privacy Policy regarding the handling of Personal Data, the Privacy Policy controls.
14. Changes to This Policy
We may update this Data Ownership Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice through the Services or by other means. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Policy.
15. Contact Us
If you have questions about this Data Ownership Policy