Privacy Policy

Cordial System Logistics

Effective Date: July 17, 2026 Last Updated: July 17, 2026

1. Introduction

Cordial System Logistics ("Cordial System Logistics," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, our mobile applications (collectively, the "Apps"), and any related tools, dashboards, or platforms we provide (together, the "Services").

This Policy applies to shippers, carriers, drivers, dispatchers, recipients, business partners, website visitors, and anyone who installs or uses our Apps. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

If you are using the Services on behalf of a company or organization, references to "you" include that entity, and you represent that you have authority to accept this Policy on its behalf.

2. Information We Collect

We collect information in three ways: information you give us directly, information collected automatically (especially through the Apps), and information we receive from third parties.

2.1 Information You Provide to Us

• Account and profile information: name, email address, phone number, username, password, company name, job title, and role (for example, shipper, driver, or dispatcher).

• Identity and eligibility information: for drivers and carriers, this may include driver's license details, commercial driver information, vehicle and equipment details, insurance information, DOT/MC numbers, and background or compliance verification data where required.

• Shipment and logistics data: pickup and delivery addresses, cargo descriptions, tracking references, delivery instructions, proof-of-delivery signatures and photos, and related order details.

• Payment and billing information: billing address, payment card or bank details, and transaction history. Payment card processing is typically handled by our third-party payment processors, and we do not store full card numbers on our own systems.

• Communications: messages, support tickets, feedback, survey responses, and any content you send to us or through the Services.

2.2 Information We Collect Automatically

When you use the Apps or website, we and our service providers may automatically collect:

• Device information: device model, operating system and version, unique device identifiers, mobile network information, language settings, and app version.

• Usage and log data: features used, pages or screens viewed, taps and interactions, crash reports, diagnostic data, timestamps, and referring or exit pages.

• Location data: see Section 3 for details on how the Apps collect and use precise and background location.

• Cookies and similar technologies: on our website and within certain in-app content, we use cookies, SDKs, pixels, and local storage to operate the Services, remember preferences, and measure performance.

• Mobile identifiers: advertising identifiers (such as the Apple IDFA or Google Advertising ID) and similar identifiers, where permitted and where you have granted any required consent.

2.3 Information We Collect From Third Parties

• Business partners and customers: shippers, carriers, brokers, and other partners may share information about shipments, recipients, or drivers connected to a job.

• Verification and compliance providers: background check, identity verification, insurance, and fleet compliance vendors.

• Analytics and advertising providers: aggregated or device-level data that helps us understand and improve the Services.

• Authentication providers: if you sign in through a third-party service (for example, Google or Apple), we receive basic profile information consistent with your settings on that service.

3. Mobile Application Practices

Because the Apps support real-time logistics, dispatch, and delivery, they rely on certain device features and permissions. We only request the permissions we need, and you can control most of them through your device settings.

3.1 Location Information

• Precise location: with your permission, the Apps collect precise GPS location to enable core features such as route navigation, live shipment tracking, arrival and departure detection, proof of delivery, and dispatch matching.

• Background location: for driver and delivery roles, the Apps may collect location in the background (while the app is not open) so that tracking, geofencing, and status updates continue during an active job or shift. We collect background location only when it is necessary for the feature you are using, and we describe this collection at the point where we request permission.

• Your control: you can enable or disable location access at any time in your device settings. Disabling location may limit or prevent core features such as navigation and live tracking. Where location is essential to perform a job you have accepted, disabling it may prevent you from completing that job through the Apps.

3.2 Device Permissions

Depending on your role and how you use the Apps, we may request access to:

• Location (see above)

• Camera and photos to capture proof of delivery, documents, cargo condition, or profile images

• Microphone for in-app voice features or support, where offered

• Notifications to send push alerts about shipments, dispatch, and account activity (see Section 3.3)

• Bluetooth and nearby devices to connect to compatible hardware such as scanners or vehicle equipment, where applicable

• Contacts only where you choose to use a feature that relies on them

• Storage and files to upload or save documents and images

You may grant or revoke these permissions through your device settings at any time. Some features will not function correctly without the relevant permission.

3.3 Push Notifications

We may send push notifications to keep you informed about dispatch offers, shipment status, delivery windows, account activity, and service updates. You can disable push notifications in your device settings, though doing so may cause you to miss time-sensitive logistics information.

3.4 Third-Party SDKs and Mobile Analytics

The Apps include software development kits (SDKs) and tools from third parties for functions such as crash reporting, analytics, mapping and navigation, and push delivery. These providers may collect device and usage information as described in this Policy and their own privacy notices. Examples of the categories of providers we use include [mapping/navigation provider], [analytics provider], [crash reporting provider], and [push notification provider]. A current list of key providers is available on request at the contact details in Section 14.

3.5 App Store Information

When you download the Apps, the applicable app store (such as the Apple App Store or Google Play) may collect information according to its own terms and privacy practices. Your dealings with the app store are governed by that store's policies, not this one.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services, including account creation and authentication.

• Match, assign, dispatch, route, and track shipments and deliveries.

• Enable navigation, real-time location tracking, geofencing, and proof of delivery.

• Process payments, invoices, and settlements.

• Verify identity, eligibility, insurance, and compliance for drivers, carriers, and partners.

• Communicate with you, including sending service messages, dispatch alerts, and support responses.

• Improve, personalize, and develop the Services, including analytics, troubleshooting, and feature development.

• Ensure safety, security, and integrity, including fraud prevention and enforcement of our terms.

• Comply with legal, regulatory, tax, insurance, and contractual obligations.

• Send marketing or promotional messages where permitted, from which you can opt out at any time.

5. How We Share and Disclose Information

We do not sell your personal information in the traditional sense of exchanging it for money. We may share information in the following circumstances:

• With other users to complete a job: for example, sharing a driver's location and contact details with the relevant shipper, dispatcher, or recipient, and sharing delivery details with the assigned driver.

• With service providers and vendors: companies that perform services on our behalf, such as hosting, mapping, analytics, payment processing, identity verification, customer support, and communications. These providers are permitted to use the information only to perform services for us.

• With business and logistics partners: carriers, brokers, shippers, and other partners as necessary to arrange and fulfill shipments.

• For legal and safety reasons: to comply with applicable law, regulation, legal process, or governmental request; to enforce our terms; to protect the rights, property, or safety of Cordial System Logistics, our users, or others; and to detect or prevent fraud or security issues.

• In business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

• With your consent or at your direction: in other situations where you agree to the sharing.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Legal Bases for Processing (Where Applicable)

If you are located in a region that requires a legal basis for processing (such as the European Economic Area or the United Kingdom), we rely on one or more of the following: performance of a contract with you; your consent; our legitimate interests in operating and improving the Services; and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with our legal, tax, insurance, and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures may include encryption in transit, access controls, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information, subject to legal exceptions.

• Object to or restrict certain processing.

• Request portability of your information.

• Withdraw consent where processing is based on consent.

• Opt out of the "sale" or "sharing" of personal information and of certain targeted advertising, where applicable.

To exercise these rights, contact us using the details in Section 14. We will respond consistent with applicable law and may need to verify your identity before acting on a request. You will not be discriminated against for exercising your rights.

Additional choices:

• Location: manage location permissions in your device settings.

• Push notifications: manage in your device settings.

• Marketing: unsubscribe using the link in our emails or by contacting us.

• Advertising identifiers: reset or limit ad tracking through your device settings.

9.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including rights to know, delete, correct, and opt out of the sale or sharing of personal information and of certain uses of sensitive personal information. We describe the categories of information we collect and share above. To make a request, use the contact details in Section 14. You may designate an authorized agent to submit requests on your behalf.

9.2 Other Jurisdictions

Residents of other U.S. states and countries with comprehensive privacy laws may have similar rights. We honor applicable rights based on your place of residence.

10. Children's Privacy

The Services are intended for business and professional use and are not directed to children under the age of 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us.

11. International Data Transfers

We may store and process information in countries other than the one in which you live, including the United States. These countries may have data protection laws that differ from those in your location. Where required, we implement appropriate safeguards for international transfers, such as standard contractual clauses.

12. Third-Party Links and Services

The Services may contain links to, or integrations with, third-party websites, apps, or services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party you interact with.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice through the Apps, by email, or by other means. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Cordial System Logistics Email: [cordialsystemsllc@gmail.com] Phone: [303-562-7810]

If you are in the EEA or UK and we are required to designate a representative or Data Protection Officer.

This Privacy Policy is provided as a customizable template and does not constitute legal advice. Before publishing, you should have it reviewed by qualified legal counsel to confirm it accurately reflects your actual data practices and complies with the laws of every jurisdiction where you operate and offer the Apps, including app-store requirements from Apple and Google.